Refund Policy

Refund policy for AniFlow AI credit purchases
Nov 28, 2025

Overview

This Refund Policy explains the terms and conditions for refunds at AniFlow AI (animify.app). By purchasing credits, you agree to the terms outlined below.

Credit Purchases (One-Time Payments)

General Policy

Credit purchases on AniFlow AI are generally non-refundable. When you purchase credits, you receive immediate access to use them for AI image generation. This constitutes delivery of a digital service.

Unused Credits

  • Unused credits can be used normally within the validity period
  • Credits cannot be transferred to other accounts
  • Credits cannot be exchanged for cash or other payment methods

Failed Generations

If an image generation fails due to a technical issue on our side, the credits consumed will be automatically refunded to your account balance. You do not need to contact support for these automatic refunds.

Exceptional Circumstances

We may, at our sole discretion, provide refunds or credits in the following situations:

  • Duplicate charges: If you were accidentally charged multiple times for the same purchase
  • Technical failures: If our service experienced significant downtime or errors that prevented you from using purchased credits
  • Billing errors: If there was an error in the amount charged

To request a refund for exceptional circumstances, please contact us within 7 days of the charge with:

  • Your account email address
  • Transaction ID or receipt
  • Detailed description of the issue

European Union Consumers

If you are a consumer residing in the European Union, you may have the right to withdraw from a purchase within 14 days under the Consumer Rights Directive.

However, please note that:

  • By using our service to generate images, you acknowledge that the digital content has been fully delivered
  • Once you begin using purchased credits, you waive your right of withdrawal
  • If you have not used any credits, you may be eligible for a full refund within the 14-day period

What We Cannot Refund

We cannot provide refunds for:

  • Dissatisfaction with AI-generated image results
  • Unused credits (unless exceptional circumstances apply)
  • Charges processed more than 30 days ago
  • Accounts suspended or terminated due to Terms of Service violations
  • Requests made after a chargeback has been initiated

Chargebacks

Initiating a chargeback or payment dispute without first contacting us may result in:

  • Immediate suspension of your account
  • Loss of all remaining credits
  • Permanent ban from the service

We strongly encourage you to contact our support team before initiating any payment dispute. We are committed to resolving issues fairly and promptly.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us:

Email: [email protected]
Website: animify.app

Please include your account email and relevant transaction details in your message.

By purchasing credits from AniFlow AI, you acknowledge that you have read and agree to this Refund Policy.

Last updated: July 2026